is unlimited vacation club worth it

is unlimited vacation club worth it

About a month later our flights had to change to arriving and departing a day earlier. STAY AWAY!!!! And on top of that the annual renewal fee for UVC Lifestyle Collections. I researched 3 sites, and each had a different fee: $379 (in which they say the buyer pays any other costs); $795 (includes all However, if you sign their contract in Mexico (and their parent company might be based out of another country such as the Dominican Republic) . Also included are special discounts for other travel partners. The resorts under AMResorts are some of the best properties around so we were very intrigued. Another experience I remember booking a trip to Thailand and I didnt even book my flight through UVC/RCI/UVCLifestyles and all got charged a $20 service fee. I have been a member for 4 years now. In the meantime, I contacted a lawyer back in the States and continued to research how to bring the nightmare to an end. The UVC customer experience is pure hell! Its just not worth it for me. Our team recently headed out to Secrets Capri Riviera near Playa Del Carmen in Mexico to learn more. Their English is so bad that the first person pitched me $15k for my one week package. If you are a UVC member and have experienced any inconvenience. This is a scam business. I email Ivan and a Sandy Avila Snachez returns my email saying to wait for Quality Assurance to call me. Nice place for 512 dollars! Mexican are super money hugery It rude my vacation .I dont feel safe anymore .I cant believe this is happening in star hotel . 12) most buyers trying to cancel will give up and will lose their down payment . Seems like it makes more sense to cut my losses, lick my wounds, and just book through Apple or someone reputable. Have certainly gotten our monies worth. 18) the only company that hat survive 30 years in Cancun is called royal islander . As a matter of policy, BBB does not endorse any product, service or business. Just wanted to provide an update to my original comment. The Reps are not rude but the service they offer are limited in what you need and if they find a way to accommodate you there are always fees. We have been with UVC since 2014, no complaints we have been To Mexico Costa Rica many times we signed for the Pearl level I thought it was rather inexpensive. Last week I received UVC request for annual payment again something no one told me about , when I send them e mail about my case , I was told that Mrs Hernndez closed my case in 2017 ( which happened without my acknowledgment). This is day two. They threw a ton of perks at us as well, including 400 more luxury dollars, 4 weeks with RCI at $499, etc. 2) they have a contract that has to be renew every 5 years We fell into this trap. Im blocking calls as fast as I can. Dreams hotels or UVC is a scam, in particular the ************ in ****************** (**********). I said I would show them the cancellation email chain as well as the contract and, should the credit card company process the charge anyway, I would sue the card company in an American court. Financial. Of course, I got three calls over the next few days from the salesperson from Dreams but I let them go to voicemail. The ***** service is absoluty horrible, the ***** phone line is riduculous and they are not well informed, nor have any answers. You will be contacted in the next 24-72 business hours..and than I received an e mai from Ms Gonzales If all you want is to continue with the cancellation, there is no other option than cancelling without refund. Nothing more to say. We were told we would be able to use our 7 free nights in Costa Rica. We put $3,800 on our credit card as our initial payment and left feeling excited about how we were going to use the benefits. To top it off I wont get my remaining almost $2000 until March 18, 2021. The wife had a vacation booked with her sisters at Secrets Maroma in 2020 in which she completely paid for using UVC. Our unsecured line of credit from the bank has a much lower interest rate than 9%. BBB Business Profiles are subject to change at any time. Hello i have a niece who also was dupped by UVC i see a lot of individuals who suffered the same. 13 ) uvc subrent some units to Am resorts . They are world class scammers!!! Of course, I got three calls over the next few days from the salesperson from Dreams but I let them go to voicemail. So thats why I had to call and pay an extra $20 just to talk to a rep. The 7 free night are really not 7. However, the devil is in the details. So, our $3,500 is a total loss. We were assured that we could cancel within 30 days notice and receive a full rebate. My only saving grace is Im a very good negotiator so I didnt give them an insane amount of money, but enough! I was told that once I cancelled on or before December 21, 2020 I would not be penalized. Since we were in lock down and could not travel we called within 30 days to cancel our trips. 3) your contract is with uvc so you own nothing ! So I let her process the annual renewal fee, however she processed the entire charge and did not honor what the first rep promised of removing the late charge. I was told that the package was customized to my unique needs and that I have one in a life time opportunity for the exceptional services and with unique rates if I pay for everything in full.. Everything was outlined on one paper sheet that magically disappeared when I Pad was brought to me for signatures. If things dont work out I will be sure to update this post. Unreal. We just called to find out how to use our vacation and where we could go. She escalated the complaint and perhaps somebody within UVC sorted things out. Seemed like a good move. But for any other compensation on the annual fee, which the annual renewal fee is completely separate from your $20k-$30k-$40k membership purchase. The money is not even use to build new resorts but just to make money ! I would have NEVER agreed to that! The following evening (Sept 12th), my wife had expressed some concerns that we had made such a large purchase without more research and, to put her mind at ease, I Googled Unlimited Vacation Club reviews. Even a single week at one of their resorts would cost around that for two people. Depending on which tier you buy, you essentially get a certain number of weeks at their resorts. Please contact us at: cx@unlimitedvc.com with your full name, member ID, email and phone number. Vacacin club is the smarter set up scam you can thing of ! It came with whole lot of nonsenses that we were never able to use. any compensation. PLEASE DONT BE A VICTIM. She put me on hold and finally corrected the charge, removing late fee. Risk. I am currently looking for a way out of this. It didnt take long to see that feedback on UVC was almost universally negative. I dial, second rep just says hey to be current and use our services you have to pay the annual renewal fee. The resorts themselves have been terrific, although we have only used Mexico destinations. He disappeared from the resort for the length of my stay . Everything promised was a complete fabrication and the their website is the most confusing cumbersome website I have ever used. If you look up UVC profile on Better Business Bureau there is a statement Complaints on file with BBB allege that consumers were pressured into signing contracts for Vacation Club Memberships for thousands of dollars and consumers found after purchasing packages that they did not realize the savings indicated in the sales presentations. Which I have booked at least 8 rooms within a year and I dont get any rewards. Only then I also discovered that my package is just a basic and cheapest package . The gist of the email was that I expected a full refund minus the $400 we had received and used as luxury dollars. We were told that we needed to pay for the night we were arriving early (3/25/22) and we would get reimbursed within ***** hours later. After saying no several times, and listening to their presentation for over 3 hours (was supposed to only take 90 minutes max) they gave me their best offer. I would get a cheaper rate if I chose not to go during holiday weeks, After trying to book a trip I realized that they snuck some things by me as I was trying to finish it up so we could begin our vacation. Very nice room. This vacation club is sold as an exclusive travel club whose members get VIP privileges at AMResorts properties in Mexico, the Caribbean, Panama and Costa Rica, including guaranteed preferred rates and special offers. The restaurant run out of food at nigh, instead of sirloin steaks and seafood, the management offer spaguetti and tilapia..! They are the worst ever as it relates to customer service, integrity and company morale. We hope this review has been helpful, and urge you to do your research before spending big bucks on a vacation club membership! You *can* get your money back and not let this whole thing ruin your vacation like it did for us. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. !Had the same issue at *************. etc. They still refused to give us the 25% discount guaranteed in the contract. The resort cancelled my trip due to COVID. I want to go home, If you are a UVC member and have experienced any inconvenience. Youre signing a binding contract, and there can be repercussions if you break that contract even if its in another country. My last call to them was over an hour to get no answers. However, it will require some work and you will have to read the fine print of the contract to make sure that this cancellation clause was included. After closely reviewing the contract for the Unlimited Vacation Club membership we agreed to yesterday (9/11/2021), we have decided it is not a good fit for us. Feels much l like a penalty than a reward. Unlimited luxury? WARNING!!! They are a company that lacks ethics, virtue, and morals. condescending person I ever met. 15 ) low occupancy yes you might upgrade high occupancy the sales man will promess you free upgrade to get the deal but wont be able to deliver if hotel is booked and the luxury rooms sold out ! Lets just think about that for a second. I immediately pulled up the contract and read it front to back. The customer service rep told us the credits expired 5 days after they were issued. The representatives LIE and are highly unethical. I was very disappointed in the customer service when I tried to explain the situation and they refused to do anything to make it right. then i decided go home first google the review .then the salesman went crazy . I sent a cancellation email that night. We had stayed at 2 AMR resorts, both being Dreams brand and had enjoyed both. This seems to be the crux of getting your refund. I call customer service, nope, these rates are not possible. If you actually went ahead with this, youre paying over $20,000 in just interest over a period of 48 months. It only has the credits but I wanted to apply the cash. We were told that our $3,500 was a 25% discount on the purchase of a future vacation, and that our discount had expired a few months ago. I blame UVC 100% and would take them to court if it were possible. If you were pressured into signing a contract, and are within a five (5) day window then you can likely get it cancelled. $70,000 is a lot of money. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); https://creditcarrots.com/ | Copyright Credit Carrots 2020 | All rights reserved |. After we said we were not interested in getting a membership and would like to leave, we were stuck there for another two hours as they rotated through another four people with rising seniority to try and get us to sign. I have never been so angry in my life. Hello Cathy, (They starred of offing us a $180,000 package!). Hi Liz, thank you for reading our article. We were never given a contract because I was told by them that I gave them the wrong email address even though we stayed at the resort for several days after signing the contract. Please send us your member ID to the following mail: cx@unlimitedvc.com so we can help you. We left with a handwritten contract and eight months late received our real contract. 9) Not uvc ! We had decided together that we wouldnt buy anything, but, like so many others, we fell for the excellent sales techniques, including some pretty convincing looking math. :::they work very hard to make sure you do not receive upgrades: we were foolish to believe that they want happy customers: they think that putting a sash on your door is all they need to do: This is a scam!! Are the companies (websites) who say they can sell your UVC Membership legitimate? It was represented as a fee being 49 USD to 69 USD per person, per night. I will be following up with a demand letter and grievance placed with the Attorney General for fraudulent misrepresentation. AMResorts owns some of the best all-inclusive properties in tropical destinations. I told this supposedly supervisor that appears to have no authority that this doesnt seem very fair or customer service when everytime I call I am getting more and more upset. Thats how they get you. Any American citizen should have the right to get their money back from wrongful sellers who lie to make a profit.. Yeah. If the refund had not been received within the 15 days specified in the contract, I would contest the charge with my credit card company as fraudulent. I tried booking the promotional package only for **** Constant and ***************** to tell me it expired yet I have been calling the number for the past four months and no one ever answers. I had also specified in my second email that my lawyer had instructed me to only communicate with them in writing so they should contact me by email and not phone. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This seemed like an unreal deal as some of the locations such as Hawaii would charge you that much for two nights. However, further research into RCI revealed some massive red flags. Not because of the resort qualities, but because of the service in making reservations. I tell Sandy I wan to speak with Ivan, since he is the one who showed me the rate, but of course Ivan is on vacation. They called me later to enroll me into another program so they could have called me. One of our readers was able to get their UVC membership cancelled within the five day window, but there were some headaches. No time was given to me to discuss the offer with my family and I was not informed that there is a 3 days cancellation possibility. While the site is geared towards Mexican law, the information and techniques are largely applicable to these programs. Also, through RCI, any RCI resort for 499 USD per week. This is a HUGE HUGE HUGE Scam, do not fall for what i did, I was completely mislead the person who sold me the contract kept me for 4hours wasting my time trying to close me on the contract and I even told the rep you are scamming me, but he kept saying free, free, free and I was dumb enough not to realize nothing in life is free. This is a scam. Even when you pay a thousands of dollar for a membership every year, and do reservations as member, I have to wait 2 1/2 hours to be sit, an hour to get service and eat the food partially cold!! I do not want to explain myself multiple more time and keep getting passed around its already been an hour. The Supreme Court of the United States emphasized this basic rule in United States v Best Foods. We just came back from Mexico where we were presented to for about 45 minutes. We found that a large number of unhappy customers have been posting online about their difficulties with cancelling the membership. Of course, three days later, Id heard absolutely nothing. until they remove this hotel from expedia.or stop scam pp .they will scam take your and sell your information. We were offered a Double Stay Getaway which promised a free day on a future stay. We have called UVC MULTIPLE times and keep getting told they have reached out to the resort for approval. The amount was only to be ****** USD and the billing was for ******. A total scam, The vacation package presented for purchase was for unlimited weeks at any of the *** Collection for the cost of the meals/drinks portion of the All Inclusive. Check the fine print before you sign. I called my credit company for charge backs on the payments Ive made as Ive been given the run around. Beware. I said I was promise by the first rep, we continued back and forth and got no where. I may have responded to David and meant Tracey! Please reply to acknowledge receipt and refund of the down payment money to our credit card ending in XXXX.. Each time I book or make a payment, in fact, anytime I connect with UVC its never a pleasant experience. Because if I defer, watch there be a fee for taking that option. We are very pleased with our UVC membership. Also we were promised two free weeks that never came about. Just keep up with all your free stuff free weeks upgrades etc. We later found that UVC is a time share and we have lost 5000 and they never once said it was a timeshare. Notify me of follow-up comments by email. She could not transfer me. No Thank You. While the site is specifically geared towards Mexican law, the information I found there helped steer me in the right direction. We have also been happy with our UVC membership. It's horrible.if we ever go back we need to sit thru another horrible presentation. However, if you sign their contract in Mexico then there is not an easy way for you to take action to cancel your membership should you want to opt out. I call back to customer service to the forth rep about the 2 issues Im having. There are lots of complaints regarding the lack of dates available which results in you not being able to use this service. I feel for anyone sitting through this not versed in numbers. Fraud from start to finish. I was told that he had family emergency and will not come to work. Today we tried all day to book the Dreams in Cozumel (an AMR resort) for 25% offered by another agency (one of their acceptable sites). 2 weeks before my trip the airline changed my flight which messed up my plans and there were no other flights available. We just returned from Maui for 7 days. All of the food was great! We still had a wonderful time. Of course nobody told us nor did they notify us when they were issued. Regards. You know what? We tried to use our credits in early June 2021 and they were rejected by another Zoetry resort saying they expired. I was okay, this works. They could have chosen to go somewhere else and spend their money on a different resorts. BBB Business Profiles generally cover a three-year reporting period. If you tell them no they will say theyll call back the next day and wont let you book with the non sales pitch discount. The package was presented as 2 free weeks just for purchasing to be used in the first two years. Our they have a sister company that does it. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Ultimately, one of the most helpful resources I found was https://mescam.com/Refunds.htm. Ill continue to post this far and wide until they make good on what they sold me. We ended up with them pitching us to prepay for a future week of vacation worth $5,000. We are getting ready to take our 4th trip in Feb. We purchased our UVC in 2013 and have regretted our purchase ever since: make no mistake about UVC. Im posting this to hopefully help someone else who ends up in the same situation with UVC that my wife and I did. Heres the long version. 10) so you have to sue them in that Caribbean island When I tried to cancel, they refused and stated they wouldnt even issue me a credit. I was told Id have until January 30th to cancel. This is the worst possible thing my fiance and I have every done! Thank you for the opportunity but we are requesting cancellation of our membership as per the terms outlined in section 15 of the contract: If these people come near you, RUN!!! The UVC Lifestyle collection on the other hand is a complete waste of money. 19 ) no deed ! We are truly sick over this and cannot sleep at night!!! Please any info that would benefit her out of this horrible nightmare would be gratefully appreciated. Fast forward I rebooked for May of 2021. I called about a late fee. The list we were given for the Gold Tier included: With the RCI offer, we were told that we can stay at any of their locations for $499 a week. When making the initial reservation the contract/confirmation clearly stated that any changes/cancelations made prior to 30 days before arrival would receive a full refund. Check out the AMResorts Unlimited Vacation Club review below! Only then I was explained that what unlimited club offer is : 25 % off hotel room ratesagain this is something that was not explained to me when I was forced to sign agreement. UVC robbed my husband and I two days of our vacation due to me being exposed to the COVID virus as I am an educator. We never got the free night certificate and have contacted them 4 times over the last month. Sixteen percent (16%). 17 ) you start seeing the details of bad construction etc bad maintenance etc While at the resort management at Dreams told us they had responded and approved the full refund of one night. Hopefully this will help others to be careful before they sign any contract, especially when company is registered in the country that USA laws protecting consumers are not applicable ( like UVC in Dominican Republic). The whole sales process took almost 4 hours so we were glad to finally get to our vacation. We did Puerto Vallarta.! If a product or service is truly good, the company selling it rarely has to resort to high pressure sales tactics. Difference I was there 2 days before elections when I signed. So when you sue Am resorts the answer you get is your contract is with uvc whom is register in A Caribbean island . We asked them to show us their online rates right after the presentations, and all the rates they showed us were higher than what they had just promised as well. Joining this make you feel like you are just getting burned everyone you interact. 11) everything is set up to discourage you to sue them . The first Rep gives me a number to call Finance dept. The program merely is a 25 percent discount, which can already be obtained for free through any travel site. Not just your money but youre ENERGY, TIME, and BRAIN CELLS. This Club is a sham and a ripoff. Eventually , after my return to USA , my case was assigned to the quality assurance person named If you are intelligent enough to search google, know your office points, know your flight sites and deals, know your hotel sites and deals, know how to bargain shop for your own activities and excursion deals, You are better off Spending that extra hour doing your own researching than to join the UVC membership and get burned financially and emotionally. It is now 6/3/22 and we have not received our refund. Its exhausting! Then there is the interest accruing. We took a vacation in Cancun and were badgered for 2 hours to buy future vacations. Im certain that short windows is why they try and get you in the sales office at the beginning of your vacation so that your cancellation period expires before you take the time to look closely at the membership. I am on the same boat as you. We would like to help UVC is an international vacation club that offers vacations in several destinations with more than 60 hotels. so when they approaching me I felt something is wrong .but i refuse ,then they gave an better offer ,I pulled my credit card .gave my ID .ready to sign ,then they sales lost patient to my question . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. So I tried booking their vacations on mine. Three different songs playing in my ears at one time at the pool. I have spent 3 months trying to book and what they dont tell you is you are limited to where. They tried to blame the resort. We purchased the pearl level a few weeks ago and reading everying, I was getting really nervous! This default rule is the reason so many conglomerates are structured as a hierarchy of parent and subsidiary corporations. I pointed out that the contract they and we signed didnt require the rate to be available on a PC, just publicly available. Completely misleading and misrepresented. Feeling good about it too, that I was able to get a good deal without hidden fees and being transferred around from one rep to the next. I DO NOT RECOMMEND! The guy just kept trying to close the browser on the iPad after their preferred online rates loaded. When I asked for a refund they REFUSED to do that and got very aggressive with me over it and they issued me a credit. Only deeded timeshare the others timeshare dont exit anymore or changes their names ! If you refuse the additional renewal sales pitches while at the resort, you will be treated rudely. Wish now we never wouldve joined. And why is it a mandatory for them to go to the presentation? We sent multiple screen shots of the rate offered by the acceptable site, but they refused to honor the contract guarantee. We purchased a membership for just over $8000.00 with the main selling point being that they would guarantee a rate at any AMR resort for 25% less than the rate offered for the same room/dates at any publicly offered acceptable site. She refused to accept my request for cancellation which I submitted and told me that only cancellation form that she sent me she will accept ( that form was stripping me of any rights and refund). I have to speak with multiple reps, spend hours on the line and get charged all these additional fees. Al I was also told that headquarters of UVC are in Mexico and not in USA. JUST SAY NO WHEN THEY OFFER FREE S*** I AM CONSIDERING MY 4K TO BE GONE. my costs); $1798 (includes all my costs). BBB Business Profiles may not be reproduced for sales or promotional purposes. I get my upgraded membership, go to get the rates and they are nowhere to be found. Its a terrible contract that gives UVC the ability to take away benefits with little or no notice and leaves the purchaser with almost no recourse except for a very short cancellation period of 5 days. No BadStories! Ivan Tirado, the person we met with, then showed me rates I would receive for the same week at the same resort next year. Upon my arrival I was trying to make an appointment with the team who signed me for the membership .they were literally avoiding me.upon numerous calls and requests .one of them, Carlos came to talk to me. We believe their most popular membership level is the Gold Tier so we will focus our review on that level. The weeks take so long to transfer to RCI that you miss any chance of taking advantage of travel. Why cant I just call and get the service I paid for? The general rule is that parent corporations will not be liable for acts of their subsidiaries. It would be much more fair if the payments are divided out over 30 years. It was significantly cheaper than what we expected, so there you go. No value ! That was 2 months ago and we still have no refund. Why cant it be that simple without additional fees. UVC sounds amazing when they present it to you. For an expensive club like this you would think they can give you some benefits for at least using their resorts by my families and friends without using unlimited sharing. Very Happy with what we get for the price. ps I love Secrets Maroma and various Zoetry properties. She gets me a supposedly supervisor whom repeats what she said to me that to be current I needed to pay. Is it better to contact UVC and cancel, and take my lumps? Long story short we got no refund from UVC and only credits. Unless you plan to use this service 3+ times a year it really is a waste of your money. In the meantime, I contacted a lawyer back in the States and continued to research how to bring the nightmare to an end. I do agree that the sales tactics in visits two and beyond are a little over the top, but my wife and I both negotiate for a living, so we can usually cut it short.. Know what your limits are, understand that you can negotiate everything, including price. That 3 different branches collecting annual fees and you didnt even use half those service or know how to. Our friends at Unlimited Vacation Club wanted us to either pay $70,000 all at once, or put 20% down and pay for the rest over 48 months.

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